Exchange & Return Policy

Exchange & Return Policy

Privacy Policy

At Jewel Al-Basem, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our online store, in compliance with applicable regulations and laws in the Kingdom of Saudi Arabia.

Information We Collect

We may collect the necessary information to fulfill your order and provide our services, including:

  • Full Name
  • Mobile Number
  • Email Address
  • Delivery Address
  • Order and Billing Details

Payment Information: which is processed securely through encrypted payment gateways; we do not store full payment card details on our servers.

Protecting Your Data

We implement appropriate technical and organizational security measures to safeguard your personal data from unauthorized access, use, modification, or disclosure, ensuring your information is handled with confidentiality and care.

Information Sharing

Jewel Al-Basem does not sell or rent customer data. Necessary information is only shared with trusted service partners, such as courier companies and payment service providers, strictly to the extent required to process and deliver your order.

Return & Exchange Policy

At Jewel Al-Basem, your satisfaction is our priority. We are committed to offering a reliable and hassle-free shopping experience. You can request returns or exchanges in accordance with the following terms and conditions, compliant with Saudi Arabian regulations.

1. Return Conditions

  • Customers may request a product return within 7 days of receiving the order, subject to approved return conditions.
  • The product must be in its original unused condition, undamaged, and complete with all original packaging and accessories.
  • Opened or used personal care, cosmetics, or hygiene products cannot be returned unless proven defective or damaged upon delivery.
  • The item must be eligible for return according to product nature and store policy.

2. Exchange Conditions

  • You can request an exchange within 7 days of receipt in case of manufacturing defects or receiving an incorrect item.
  • If there is an issue with your order, please contact us within 48 hours of delivery, stating the problem and attaching clear photos of the product.
  • Exchange acceptance is subject to product inspection to ensure compliance with exchange policy.

Return & Exchange Procedure

  1. Contact customer service via mobile: 96550300003.
  2. Provide your order number, product details, and reason for return or exchange.
  3. Your request will be reviewed within 2–3 business days.
  4. Upon approval, return logistics or replacement shipment will be initiated accordingly.
  5. Refunds will be processed to the original payment method; processing time may vary depending on your bank or payment provider.

Important Notes

  • Shipping and return fees depend on the reason for return and case specifics.
  • If return is due to a product defect or store error, Jewel Al-Basem bears all return shipping expenses.
  • If return is requested per customer preference without defects, the customer may cover return shipping fees.
  • Please retain invoice and order receipt to complete exchange and return procedures.